Frequently Asked Questions

GENERAL

Where can I get the most up to date information on the University response to the coronavirus?

Where can I get the most up to date information on the University response to the coronavirus?

Please go to HSU’s Campus Ready website at campusready.humboldt.edu.

Will HSU be open in the fall? Will classes be online?

Will HSU be open in the fall? Will classes be online?

The California State University system has approved Humboldt State University offering limited face-to-face courses this fall. The courses will be a subset of scheduled labs, activities, or field-based experiences that the University faculty have determined cannot be taught fully virtual. Visit the campus guide on Class Instruction & Technology for more information.

Is Humboldt State University closed?

Is Humboldt State University closed?

Humboldt State University transitioned to virtual operations in the spring and campus is closed to the general public. 

Is the University canceling events?

Is the University canceling events?

Events, meetings, and gatherings are being held virtually, but a limited number of activities and services will be permitted in person while following all current health guidelines. View the campus guide on Events, Activities, and Meetings for more information.

Will summer events and activities take place?

Will summer events and activities take place?

Due to the uncertainty surrounding the duration of the COVID-19 pandemic, Humboldt State University has decided to cancel all in-person programs and events that were scheduled to take place over the summer through August 14, based on continued guidance from the CSU Chancellor’s Office and state and local officials. These activities include but is not limited to:

  • Summer conferences, festivals, and workshops
  • Camps and clinics
  • Recreation programs
  • Field trips

Departments planning a seminar, a camp, an academy, field trip, or any other type of event, are encouraged to consider moving the event to a virtual format, if appropriate. 

How will I know about other changes?

How will I know about other changes?

Humboldt State University is developing and refining plans for instruction, flexible repopulation of campus, and student experience during the 2020-21 academic year. All the updates and most current information is available at campusready.humboldt.edu.

Will parking passes be refunded?

Will parking passes be refunded?

Refunds for student spring parking permits will be automatically processed through your student account. The spring parking permit will be refunded at 50% of the face value. The student parking permit value is $157.50 per semester, so your refund will be $78.50. Please allow 2-3 weeks for processing.

Starting with the May 1 paycheck, monthly payroll deductions for staff and faculty parking permits will be suspended until further notice. Staff and faculty who purchased a Spring parking permit will automatically be refunded 25% of the purchased price. Please allow 2-4 weeks for refunds to be processed. You will receive an email from the HSU Cashier’s Office when your refund has been processed.

How can HSU help stop stigma related to COVID-19?

How can HSU help stop stigma related to COVID-19?

Counter stigma by educating yourself and others, checking the facts, and providing social support. COVID-19 is not specific to any country or racial/ethnic group. Comments targeting specific racial or ethnic groups are not appropriate nor helpful. Visit CDC Stop Stigma & Bias for more information.

ACADEMICS

Will HSU be open in the fall? Will classes be online?

Will HSU be open in the fall? Will classes be online?

Humboldt State University will offer limited face-to-face courses this fall. The courses will be a subset of scheduled labs, activities, or field-based experiences that the University faculty have determined cannot be taught fully virtual. Visit the campus guide on Class Instruction & Technology for more information.

Is Humboldt State University closed?

Is Humboldt State University closed?

Humboldt State University transitioned to virtual operations in the spring and campus is closed to the general public.

Do I need to stay in Humboldt County?

Do I need to stay in Humboldt County?

Students enrolled in courses with some face-to-face instruction components will need to be present on campus for those class periods and follow all health guidelines. Visit the Class Instruction & Technology guide for information on fall classes. And visit the Residential Life & Housing guide for information on housing.

Will my Financial Aid be affected?

Will my Financial Aid be affected?

Financial aid can be complicated and depends on each student's individual circumstances. Federal, state, and HSU officials are working to ensure that financial aid is not affected. Visit the Student Financial Resources guide for more information. If you would like to discuss your situation you can email the Financial Aid office at finaid@humboldt.edu or call 707-826-5383Monday–Friday, 10 a.m.–4 p.m.

Will my tuition be reduced?

Will my tuition be reduced?

Because of the need to support the resources required to offer an unprecedented shift to online instruction, there are no plans to adjust mandatory fees or tuition for Fall 2020. Visit the Tuition & Mandatory Fees guide for more information. 

Can I get a refund since I paid for in-person, not online classes?

Can I get a refund since I paid for in-person, not online classes?

Because Humboldt State University students will continue receiving instruction from HSU instructors, and the grades students receive will ultimately lead to a diploma, we will continue to charge tuition and mandatory campus-based fees for all enrolled students. This is consistent with tuition policies applied to traditional online and in-person HSU courses during the academic year.

 

How did HSU celebrate Commencement?

How did HSU celebrate Commencement?

HSU celebrated the Class of 2020 in a virtual ceremony on Saturday, May 16, which included a video for each College with messages from President Jackson and others! HSU is hoping to be able to hold an in-person Commencement ceremony, possibly next spring. But given the circumstances due to the pandemic and everyone’s safety, the virtual ceremony was the first step in recognizing the class of 2020.

Videos, photos, and messages that were submitted by students are archived on HSU’s Commencement website, where you can also download a high-resolution version of a composite image featuring hundreds of graduates. The full videos of the ceremonies are available to watch on HSU’s YouTube channel.

 

Why did you cancel Commencement instead of rescheduling?

Why did you cancel Commencement instead of rescheduling?

Right now, HSU intends to have an in-person ceremony at some point in the future. With the situation changing frequently, there is no way to accurately plan for a timeframe, so the decision was made to cancel instead of postpone to an unknown date. In the meantime, we are exploring alternative ways to celebrate the success of our graduating students. 

 

EMPLOYMENT

Where can students, faculty, and staff find information about employment issues related to COVID-19?

Where can students, faculty, and staff find information about employment issues related to COVID-19?

The University is preparing to welcome back students, faculty, and staff for the Fall 2020 semester. The campus will operate mostly virtually to provide an experience that is safe for the entire campus community and enriching for students as they progress toward their degree. View the Return to Work guide and Working from Home & Campus guide to learn more. 

What are the latest work arrangements?

What are the latest work arrangements?

Non-essential employees, including student staff, are to work remotely (telecommute) once they have received direction from their supervisor. Please continue to work with your supervisor on your work assignments and technology support needs.

What are the latest work arrangements based on age and health status?

What are the latest work arrangements based on age and health status?

Based on new guidelines from the State of California, all CSU employees 65 and older or with underlying health issues that make them more vulnerable to COVID-19 must not come to campus and are advised to practice self-isolation. Read the guidelines.

 

How can I practice social distancing?

How can I practice social distancing?

Read the Social DIstancing guide to understand what HSU is doing to ensure social distancing and what your responsibilities are in campus spaces. 

 

What are HSU's telecommuting policies for employees?

What are HSU's telecommuting policies for employees?

In order to facilitate social distancing, as suggested by the California Department of Public Health, to help slow the spread of COVID-19 and to provide as much flexibility as possible given personal considerations, including to our working parents (in light of many school districts closing) and those caring for or living with vulnerable populations, managers should exercise flexibility with employees. Read the guidelines.

What should I do if I need to work remotely?

What should I do if I need to work remotely?

In order to facilitate social distancing, as suggested by the California Department of Public Health, to help slow the spread of COVID-19 and to provide as much flexibility as possible given personal considerations, including to our working parents (in light of many school districts closing) and those caring for or living with vulnerable populations, here are some telecommuting guidelines.

What if I don’t have the technology support or equipment I need to work from home?

What if I don’t have the technology support or equipment I need to work from home?

Please visit the ITS website for information about working from home. If you are still having trouble finding an answer, you can create a help ticket here

 

Should student employees still come into work?

Should student employees still come into work?

Student employees whose work is not essential to critical operations of the campus are to telecommute, at the direction of their appropriate administrator. Please continue to work with your appropriate administrator on your work assignments and technology support needs.

Can I take paid administrative leave for COVID-19 related absences?

Can I take paid administrative leave for COVID-19 related absences?

Under the new provisions, most state-side employees, including student employees, shall be eligible to receive a one-time allotment of up to 256 hours of paid administrative leave that can be used for COVID-19-related absences, subject to specific conditions. Read the guidelines

HOUSING & DINING

Will HSU Housing remain open?

Will HSU Housing remain open?

The campus residence halls will have reduced capacity in the Fall semester, and HSU expects to house about 1,000 students. Residents will live in single-occupancy situations in nearly all cases, allowing self-isolation if it becomes necessary. Visit the Residential Life & Housing guide for more information.

Am I eligible for a refund?

Am I eligible for a refund?

We are offering students prorated refunds of housing fees, dining fees and parking fees for students who leave residence life. You will receive a refund for Housing and Dining fees once the check out process has been completed.  

For a refund of parking fees, please contact Student Financial Services.  If you are on a payment plan, the Housing Cashier will contact you to discuss how this may impact your Housing and Dining accounts.  Refunds may impact your financial aid. Please review your student account on your Student Center or check with the Financial Aid office to see how these transactions impact you.  Please give staff in Housing, Student Financials and Financial Aid 1-2 weeks to process and review your account.

Will the Resident Advisors (RAs)/Residence Life Coordinators (RLCs) still live on campus to support us?

Will the Resident Advisors (RAs)/Residence Life Coordinators (RLCs) still live on campus to support us?

Yes. Residential staff, including RAs and RLCs will remain in residence and continue to provide academic support and programming.

Will facilities staff still be available to respond to work orders?

Will facilities staff still be available to respond to work orders?

Yes. Maintenance and custodial teams will continue supporting our residential communities. We have increased the frequency of disinfecting high-touch points throughout our residential communities including community spaces. Maintaining a clean living environment is a community responsibility and imperative for personal and community health and wellbeing.

Will housing community spaces still be available?

Will housing community spaces still be available?

Common areas like our recreation room, meeting rooms, and gym will be closed. Occupancy will be limited for common lounges, living rooms, bathrooms, and kitchens. Social Distancing will be required. If repeat violations are found, access to common areas will be restricted. 

We have increased the frequency of disinfecting high-touch points throughout our residential communities including community spaces. Practicing social distancing is crucial. Learn more in the Residential Life & Housing guide. 

Does my meal plan still work?

Does my meal plan still work?

We are revamping our menu to accommodate necessary safety changes to our operations. All self-serve options will be converted to full-service or eliminated altogether. Menu options will be designed for ease of transportation when taking them to go. This is our opportunity to come up with fresh new offerings! If you have suggestions, email dining@humboldt.edu.

 See the Dining Services guide for more information.

Which dining facilities are open during the summer break?

Which dining facilities are open during the summer break?

Campus Marketplace will be open 11 a.m.-3 p.m. Monday-Friday, and will be closed weekends. All other dining services are closed.

Will Oh SNAP! be open over the summer?

Will Oh SNAP! be open over the summer?

Oh SNAP! is open for the summer, and will be providing pre-made food bags once a week, Wednesdays from 10 a.m.-3 p.m. Food pickup is available by appointment if you’re unable to make that time. Please email ohsnap@humboldt.edu.

Students who have questions or need support with CalFresh can join Health Educator Ravin Craig is for virtual office hours on Fridays from 2-4 p.m. Visit the Oh SNAP! website for a link to the zoom meeting. 

TRAVEL (Personal & University-related)

What are the guidelines for domestic and international travel?

What are the guidelines for domestic and international travel?

All non-essential domestic and international travel has been cancelled through June 30, 2021. This applies to all University faculty and staff traveling on any University funding source. If any costs associated with travel, including travel insurance, need to be covered by the university, the trip falls under this travel restriction. See the Travel guide for more information.

What is considered essential travel?

What is considered essential travel?

Essential travel is defined differently for students, staff, and faculty. Please read the Travel guide and talk to your supervisor with questions.

I plan to study abroad. What should I do?

I plan to study abroad. What should I do?

Students who were planning to study abroad for the 2020-21 year should contact HSU International Programs with questions specific to your study abroad situation. 

I plan to conduct personal travel in the United States. What should I do?

I plan to conduct personal travel in the United States. What should I do?

Cases of COVID-19 have been reported in many states, and some areas are experiencing community spread of the disease. Crowded travel settings, like airports, may increase your risk of exposure to COVID-19. Please see the Travel guide on "returning from travel" for more information. 

I plan to conduct personal travel internationally. What should I do?

I plan to conduct personal travel internationally. What should I do?

Cases of COVID-19 have been reported in many states, and some areas are experiencing community spread of the disease. Crowded travel settings, like airports, may increase your risk of exposure to COVID-19. Please see the Travel guide on "returning from travel" for more information. 

The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19. Check the CDC  the State Department bulletin for details on travel restrictions.

I have recently returned from an affected area. What should I do?

I have recently returned from an affected area. What should I do?

Those who have recently traveled throughout the state and the greater U.S. should decide whether they need to self-isolate based on state and local travel restrictions and the rate of community spread to which they have been exposed. Up-to-date information and travel guidance are available from state and local health departments.

If you are ill and have traveled out of the country or to a high risk location in the last two weeks:

  • Notify your local health care provider as soon as possible.
  • Stay home and do not come to campus for classes or for work.
  • Students with fevers, cough, or severe illness should call the Student Health & Wellbeing Services team before visiting the Student Health Center at 707-826-3146.
  • Staff and faculty should contact their health care providers or the emergency room to seek medical attention as soon as possible.

ADMINISTRATION & FINANCE

What are the guidelines on purchases, ProCard and travel reimbursements?

What are the guidelines on purchases, ProCard and travel reimbursements?

HSU continues to provide essential business support functions to campus in this challenging operating environment. Read more about available business services, plus guidelines on essential expenditures, ProCard, procurement, payments, and travel refunds.

HEALTH & WELLBEING

What should I do to stay healthy?

What do I do if I am sick?

What do I do if I am sick?

All employees and students should stay home if they are sick. Notify your instructor or supervisor if you will miss class or work.

Students should view the Student Health & Wellbeing guide for more information.

Employees should contact their healthcare provider or the emergency room if they require medical attention. View the Health & Safety guide for more information.

 

What are the symptoms of COVID-19?

What are the symptoms of COVID-19?

Symptoms may be mild or severe, and can include fever, cough, or shortness of breath.  At this time, more than 80% of confirmed cases have been mild.  For more information on the symptoms of COVID-19, please visit the CDC website.

What do I do if I think I’ve been exposed to COVID-19?

What medical services are available through the Student Health Center during the summer?

What medical services are available through the Student Health Center during the summer?

The Student Health Center will be closed for summer break beginning June 1.  Students needing assistance should email health@humboldt.edu or leave a message at 707-826-5036.  Summer reception hours have been increased and messages will be checked 2-3 days per week. A medical provider will work as needed to handle items such as prescription refills.

What mental health resources are available for employees?

What mental health resources are available for employees?

HSU employees have access to the Employee Assistance Program (EAP), provided through Humboldt Family Service Center.  They are currently using telehealth for their appointments. 

Employees also have access to mental health services through their health plans.  The best way to find a provider is to use the "find a doctor" tool on the Anthem website or the Blue Shield website

While employees are not eligible to use HSU's Student Health and Counseling Services, employees may find the links and resources available on their website helpful. 

What steps is HSU taking to sanitize campus?

What steps is HSU taking to sanitize campus?

HSU custodial staff are cleaning campus more frequently. During Spring Break, all classrooms, bathrooms, locker rooms, other spaces, and high-touch surfaces-- including furniture-- were cleaned using a hospital-grade disinfectant. These spaces will be inspected to ensure they have been thoroughly cleaned. View the Health & Safety guide for more information. 

Do I need to wear a face covering?

Do I need to wear a face covering?

Face coverings are mandatory on campus except for certain private spaces. Face coverings work to reduce the spread of COVID-19 if everyone wears them. Use a face covering with at least two layers of cotton. After use, face coverings must be laundered. View the Face Coverings guide for more information.

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